Service support

Behind the scenes Labcrew™ delivers the background technical maintenance, expertise and service that keep your LEADseeker™ Imaging System running smoothly: Preventative maintenance Instrument repair Software and hardware upgrades

Behind the science Maintain your productivity and limit your downtime. We deliver a service agreement based on the value of your investment and your individual requirements for service support options. Behind your success Your investment in our equipment is backed by our support to the highest standards.

Training
An initial training course is offerred to you upon installation and delivery. This intensive 2-day course focuses on the operation of all the instrument modalities. More intensive courses are available on request.

Find out more about
What happens after installation?>
Types of Warranties>
Customizing your Warranty>


What happens on installation?
After your order is placed will we notify you of the delivery so that you can make the following arrangements:

1.	You will receive a checklist that describes the instrument dimensions, weight, services required and positioning guidelines.
2.	A Service engineer will arrange a pre-installation visit to inspect where the instrument will be placed and discuss the checklist.
3.	The engineer will take 2-3 days to install the LEADseeker Imaging System

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Type of Warranties:
LEADseeker is supplied with a 12-month standard warranty to cover manufacturing defects only, with a 5 working day response time.

Warranty plus:
Three year agreement
All spare parts
All labor and travel charges
Two working day response time
One preventative maintenance visit per year
Visit records according to GLP/GMP

One year agreement:
All spare parts
All labor and travel charges
Two working day response time
One preventative maintenance visit per year
Visit records according to GLP/GMP

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Need you agreement customized? Here are some options:

Response time Coverage e.g. 7 days a week Instrument moves Extra preventative maintenance/certification visits Training Spare Parts e.g. specific parts can be excluded

Learn more about the LEADseeker Imaging System, begin with an introduction

Find out how to interpret your complex, screening data - visit the software and informatics pages.

Consult the reagent pages to discover the many applications and screening assays you can perform.

Consult our literature section for a comprehensive overview of application notes, posters, user manuals, articles and brochures